Privacy and cookie policy
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, as well as its implementing regulations, we provide you with further information in this Privacy Policy.
Before we begin…
Some names we will use in this Privacy and Cookies Policy: o When we refer to our Platform, we will generally refer to any of the digital or in-person channels or media you have used to interact with us. The main ones are:
Who is responsible for processing your data?
Identity: LAUNDRY PLAN S.L.
Email: info@laundryplan.com
For what purpose do we process your personal data?
At Laundry Plan, we process the information provided by interested parties in order to provide online food sales and home delivery services, as well as to send commercial communications.
Depending on the products, services, or features you wish to enjoy at any given time, we will need to process certain data, which will generally be, as applicable, the following:
Remember that when we ask you to fill in your personal data to give you access to any feature or service on the Platform, we will mark some fields as mandatory, as this is data we need in order to provide you with the service or give you access to the feature in question. Please note that if you decide not to provide us with this data, you may not be able to complete your user registration or enjoy these services or features. In other cases, we may obtain information passively by using tracking tools, such as browser cookies or other similar technologies on our Platform or in the communications we send you. In certain cases, a third party may have provided us with information about you when using a feature or service on the Platform, for example, if they have sent you a gift card or if they send an order to your address. In such cases, we will only process your data in relation to that feature or service, in accordance with this Privacy and Cookies Policy. Depending on how you interact with our Platform, we will process your personal data for the following purposes:
How long we will retain your data
The personal data provided will be kept for the time necessary to provide the service and for the legally established periods.
To whom will your data be disclosed
In order to fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary for us to give access to your personal data to Laundry Plan entities and third parties that support us in the services we offer you, namely:
They will not be disclosed to other third parties except to comply with legal obligations.
International Data Transfers
Laundry Plan will use service providers who, in some cases, may be located outside the European Economic Area, including in countries with a level of protection that is not comparable to that of the European Economic Area. However, all international data transfers carried out by Laundry Plan are legitimate and are covered by one of the protection mechanisms provided for in the applicable regulations.
If you do not want your information transferred, processed, or maintained outside the country or jurisdiction where you reside, you should stop accessing or using the Services immediately. For more details about these transfers and the security measures we use to facilitate such transfers, please contact us at info@laundryplan.com.
What are your rights when you provide us with your data?
Anyone has the right to obtain information about whether Laundry Plan is processing personal data concerning them or not. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep it for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. In this case, Laundry Plan will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You may exercise your rights by sending an email to info@laundryplan.com, duly identifying yourself and expressly indicating the specific right you wish to exercise.
If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing based on your consent prior to its withdrawal. If you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can contact the Data Protection Officer, if one has been appointed, or file a complaint with the competent Data Protection Supervisory Authority through its website: www.agpd.es
More information about the processing of your data
The processing of data collected through the data collection forms on the website or other means will be incorporated into the Processing Activity Log, for which Laundry Plan is responsible. Laundry Plan treats the data confidentially and adopts the appropriate technical and organizational measures to ensure the appropriate level of security for the processing, in compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and other applicable regulations on Data Protection. However, Laundry Plan cannot guarantee the absolute invulnerability of the systems and therefore assumes no responsibility for damages resulting from alterations that third parties may cause to the user’s computer systems, electronic documents, or files. If you choose to leave our website via links to websites not belonging to our entity, Laundry Plan shall not be responsible for the privacy policies of such websites or for the cookies that they may store on the user’s computer.
Changes to the privacy and cookie policy
We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you in various ways through the Platform (for example, through a banner, pop-up, or push notification), or we will even send you an email when the change in question is significant to your privacy, so that you can review the changes, evaluate them, and, if necessary, object to or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent source of information on our Website and our App.
Information about cookies
We use cookies and similar technologies to facilitate your browsing on the Platform, to learn how you interact with Us and, in certain cases, to show you advertising based on your browsing habits. Please read our Cookies Policy for more details about the cookies and similar devices we use, their purpose, and how to manage your preferences, as well as other information of interest.
Before we begin…
Some names we will use in this Privacy and Cookies Policy: o When we refer to our Platform, we will generally refer to any of the digital or in-person channels or media you have used to interact with us. The main ones are:
-
- Our Website.
- Our App, that is, both the mobile application that you have installed on your device and those that we may use on our Platform.
- In person, at one of our physical stores.
Who is responsible for processing your data?
Identity: LAUNDRY PLAN S.L.
Email: info@laundryplan.com
For what purpose do we process your personal data?
At Laundry Plan, we process the information provided by interested parties in order to provide online food sales and home delivery services, as well as to send commercial communications.
Depending on the products, services, or features you wish to enjoy at any given time, we will need to process certain data, which will generally be, as applicable, the following:
- Your identifying information (e.g., your first name, last name, image, language and country from which you interact with us, contact details, etc.);
- Financial and transactional information (e.g., your payment or card details, information about your purchases, orders, returns, etc.);
- Connection, geolocation, and browsing data (e.g., location data, device identification number, or advertising ID);
- Commercial information (for example, if you are subscribed to our newsletter),
- Information about your tastes and preferences.
Remember that when we ask you to fill in your personal data to give you access to any feature or service on the Platform, we will mark some fields as mandatory, as this is data we need in order to provide you with the service or give you access to the feature in question. Please note that if you decide not to provide us with this data, you may not be able to complete your user registration or enjoy these services or features. In other cases, we may obtain information passively by using tracking tools, such as browser cookies or other similar technologies on our Platform or in the communications we send you. In certain cases, a third party may have provided us with information about you when using a feature or service on the Platform, for example, if they have sent you a gift card or if they send an order to your address. In such cases, we will only process your data in relation to that feature or service, in accordance with this Privacy and Cookies Policy. Depending on how you interact with our Platform, we will process your personal data for the following purposes:
- To manage your registration as a user of the Platform: The processing of your data is necessary for the execution of the terms governing the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, as otherwise we would not be able to manage your registration.
- For the development, fulfillment, and execution of the purchase or service agreement you have entered into with Us on the Platform: The processing of your data is necessary for the execution of the purchase or service agreement that binds us to you. Some data processing associated with the purchase process may only be activated because you request or authorize it, such as the storage of payment data for future purchases. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud or fraudulent use when you use the Platform, for example, when making a purchase or return. We understand that the processing of this data is beneficial for all parties: for you, as it allows us to put measures in place to protect you against fraud attempts by third parties; for us, because it allows us to prevent misuse of the Platform; for all our customers and society, because it also protects their interest in ensuring that fraudulent activities are discouraged and detected when they occur.
- To respond to requests or inquiries you make through the various contact and customer service channels: We believe we have a legitimate interest in responding to requests or inquiries you make through the various existing means of contact. We understand that the processing of this data is also beneficial to you in that it allows us to respond to you appropriately and resolve any inquiries you may have. When you contact us, in particular, to manage incidents related to your order or the product/service purchased through the Platform, the processing is necessary for the execution of the sales contract. When your query is related to the exercise of the rights we inform you about below, or to complaints related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
- For marketing purposes: The legitimate basis for processing your data for marketing purposes is the consent you give us, for example: when you agree to receive personalized information through various means, when you authorize the sending of push notifications to your device, when you give your consent through the cookie or privacy settings on your device, or when you accept the legal basis for participating in a promotional activity or for publishing your photographs on the Platform or on our social media channels. In order to offer you personalized services or show you personalized information, whether on our Platform or on third-party platforms, as well as to carry out data enrichment, we consider that we have a legitimate interest in profiling you with the information we have about you (such as your browsing habits, preferences, or purchase history) and the personal data you have provided us, such as your age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information according to your preferences.
- Usability and quality analysis to improve our services: We believe we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction, as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.
How long we will retain your data
The personal data provided will be kept for the time necessary to provide the service and for the legally established periods.
To whom will your data be disclosed
In order to fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary for us to give access to your personal data to Laundry Plan entities and third parties that support us in the services we offer you, namely:
-
- Financial institutions,
- Fraud detection and prevention entities,
- Technology and analytics service providers,
- Logistics, transportation, and delivery service providers and partners,
- Suppliers and partners providing services related to marketing and advertising.
- Customer service-related service providers.
They will not be disclosed to other third parties except to comply with legal obligations.
International Data Transfers
Laundry Plan will use service providers who, in some cases, may be located outside the European Economic Area, including in countries with a level of protection that is not comparable to that of the European Economic Area. However, all international data transfers carried out by Laundry Plan are legitimate and are covered by one of the protection mechanisms provided for in the applicable regulations.
If you do not want your information transferred, processed, or maintained outside the country or jurisdiction where you reside, you should stop accessing or using the Services immediately. For more details about these transfers and the security measures we use to facilitate such transfers, please contact us at info@laundryplan.com.
What are your rights when you provide us with your data?
Anyone has the right to obtain information about whether Laundry Plan is processing personal data concerning them or not. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep it for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. In this case, Laundry Plan will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You may exercise your rights by sending an email to info@laundryplan.com, duly identifying yourself and expressly indicating the specific right you wish to exercise.
If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing based on your consent prior to its withdrawal. If you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can contact the Data Protection Officer, if one has been appointed, or file a complaint with the competent Data Protection Supervisory Authority through its website: www.agpd.es
More information about the processing of your data
The processing of data collected through the data collection forms on the website or other means will be incorporated into the Processing Activity Log, for which Laundry Plan is responsible. Laundry Plan treats the data confidentially and adopts the appropriate technical and organizational measures to ensure the appropriate level of security for the processing, in compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and other applicable regulations on Data Protection. However, Laundry Plan cannot guarantee the absolute invulnerability of the systems and therefore assumes no responsibility for damages resulting from alterations that third parties may cause to the user’s computer systems, electronic documents, or files. If you choose to leave our website via links to websites not belonging to our entity, Laundry Plan shall not be responsible for the privacy policies of such websites or for the cookies that they may store on the user’s computer.
Changes to the privacy and cookie policy
We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you in various ways through the Platform (for example, through a banner, pop-up, or push notification), or we will even send you an email when the change in question is significant to your privacy, so that you can review the changes, evaluate them, and, if necessary, object to or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent source of information on our Website and our App.
Information about cookies
We use cookies and similar technologies to facilitate your browsing on the Platform, to learn how you interact with Us and, in certain cases, to show you advertising based on your browsing habits. Please read our Cookies Policy for more details about the cookies and similar devices we use, their purpose, and how to manage your preferences, as well as other information of interest.