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Any questions? No worries…

In this section we will explain everything you need to know to use our service

Here is a quick answer to the most typical questions:

How does the service work?

Select your plan, choose a 1-hour time slot and we pick up your clothes. We wash, iron and return them within 48 hours. Everything is 100% digital.

Is there any commitment or permanence?

None. You can cancel or pause the service whenever you want from your account, without explanations and in seconds.

Can I edit my order?

Yes. Change address, day or time from your account until 23:59 the day before. Everything online and in seconds.

How is payment made?

Secure and encrypted payment by bank card through Stripe. It is not charged until we return your clothes.

Other frequently asked questions

  • About Laundry Plan

Laundry Plan is an online laundry service available within Madrid. We pick up and deliver your clothes washed, ironed and folded wherever you choose: home, office or any address. Everything is managed 100% digitally, without calls or explanations.

We do wet washing (except the Suit Plan) for everyday clothes (t-shirts, trousers, shirts, etc.) and household linen (sheets, towels, covers…). We do not work with delicate clothing (except in the Suit Plan).

No, Laundry Plan offers a full service: we wash and iron all the clothes included in your order. It is not possible to hire only one part of the process. This allows us to ensure the final quality and offer a complete experience.

We currently operate exclusively in Madrid, within the M30 perimeter. You can check the available postcodes on our website.

Easy to explain: we wash without fabric softeners, we use natural products that take care of clothes and the environment, we reuse hangers and bags, and we make all deliveries in zero-emission vehicles.

  • Services

Choose the S, M or L plan depending on the volume of clothes you usually generate. You can choose whether you want to receive it every week, every two weeks or once a month and each order will repeat automatically on the days and times you have preset in the corresponding week.

Your orders are completely editable and with no commitment: you can cancel it or pause it whenever you want.

In the first order you will receive the welcome bag at no cost (depending on your plan), where you can put all the clothes that fit, with no weight or garment limit. The bag will be yours even if you cancel. From the second order onwards, you will hand us your clothes directly in the bag corresponding to your plan.

Although you can put all the garments that fit in your bag, we leave you some references:
• Plan S ≈ approximately 9 large garments
• Plan M ≈ approximately 18 large garments
• Plan L ≈ approximately 27 large garments
This is only indicative; it depends on the type of garments and how you fill the bag. That said, you must hand it over closed.

We pick up your suitcase (literally), with a maximum weight. Ideal for trips, moves or seasonal changes. We return it with all the clothes washed, ironed and ready to store. The maximum weight includes the weight of the suitcase.

Specific service for household linen (sheets, towels, blankets…). It has a weight limit per order. We return it with all the clothes washed, ironed and ready to store.

Specialised service for formal garments: includes jacket and trousers. It is done in dry cleaning to take maximum care of delicate fabrics. We return it ironed and ready to wear.

  • How it works

You select your plan and place the order from the website.
You choose the time slot (1 hour) for pickup and delivery. The available time slots can be seen when you register.
We pick up your clothes in the welcome bag (Plans S, M, L), your suitcase (Suitcase Plan) or household linen (Home Plan).
The clothes are wet washed (except the Suit Plan), ironed and folded with natural products, without fabric softeners, taking care of each garment. (You can choose whether you want the clothes folded or on hangers. You will be asked when we pick up the first order).
We deliver the clothes ready in less than 48 hours in the selected time slot. We also have an Express service with delivery in less than 24 hours (with additional cost).

If you want to modify an order, you can do so by entering the “Next order or One-time order” section within your user account. You must always do it before 23:59 on the day before pickup.

For plans S, M or L (both subscription and one-time order), you must put all your clothes inside the welcome bag you will receive in the first order. There is no weight or garment limit, as long as the bag closes correctly.

For the Suitcase Plan, you must prepare your suitcase closed (within the indicated weight limit).

For the Home Plan, you must hand over the bed or bath linen in any bag that weighs within the allowed limit.

When we pick up your first order we will ask you how you prefer to receive your clothes: folded or on hangers. This preference will be recorded in your profile. We want everything to arrive in the way that is most convenient for you.

  • Orders, management and flexibility

Yes, you can change the address, date, time slot or cancel from your user account until 23:59 on the day before pickup. Everything is 100% online.

We will contact you before pickups and returns to check that you will be at home. We know unforeseen events can happen, so if you are not there, we will coordinate with you another time to make the delivery.

In the case of the subscription, the first order will be scheduled automatically for the selected day of the following week from the date you subscribe. For one-time orders, you will be able to select the exact date on a calendar with the available options, starting from the day after placing the order.

You choose the days when you register. The standard service has a turnaround of less than 48 hours and the Express service less than 24 hours.

Of course. You can pause your subscription or skip weeks from your account, without explanations.

  • Payments

The charge is made at the end of the order once we have returned your clothes.

Secure payment by bank card (Visa, Mastercard, etc.) through Stripe. Your data is encrypted and protected under the most demanding security standards.

It depends on the plan (S, M or L) and the type of service (one-time or subscription). There are no shipping costs and VAT is included in all prices.

From your account you can view and download your invoices at any time.

  • Satisfaction Guarantee

We wet wash (except the Suit Plan) with natural products, without fabric softeners or harsh chemicals. This extends the life of garments, respects fabrics and improves the user experience.

Our professional team irons and handles garments with care, performing quality checks at every stage.
Unfortunately, ChatGPT cannot iron clothes (yet). We are human and we can make mistakes. In the rare case that something is lost or ends up damaged, contact us at info@laundryplan.com and we commit to repairing the damage caused.

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